Basel · Switzerland · By introduction
One trusted person in Basel for international families: doctors, schools, childcare and the everyday questions of a new life, taken care of. Discreet, and backed by a personally vetted local network.
Born and raised in Basel · 150+ personally vetted contacts · NDA on every engagement
The person behind this
I am Ella Missuk, born and raised in the Basel region and the person behind this company.
Fluent in three languages and at ease in five, I have worked across three continents and hold a Swiss diploma in tourism and management. Having lived between cultures, I know what matters when building a life somewhere new.
Basel is my home. My role is simple: to save your family time and make life here easier, with local knowledge, long-standing relationships and practical support.
You have one trusted person in Basel. And I take care of the rest.
The first years
Your relocation package ends on a Friday. By Monday, the questions begin: which school truly suits your child, how Swiss health insurance works, whom to call when the heating fails on a Sunday.
No relocation agency was built for these questions. That is precisely what BFC is.
Free for every family
Schools, healthcare, the Swiss system, Basel's calendar, a city map and a 90‑day checklist. Everything for your first three months, in one place.
No email required. Opens instantly.
A new category
For your everyday life in Basel.
Basel Family Concierge fills the gap that opens after the relocation agency leaves: the gap between having moved to Basel and being at home in Basel.
One constant point of contact who listens, understands your situation and introduces your family to the right doctor, school or tradesperson, without delay.
We are not
We are
A relocation agency
What comes after the agency
A virtual assistant
A trusted local advisor
An hourly service
A long-term relationship
A generic concierge
Family Office Lite, personally led
A team that does everything itself
One advisor, connected to those who do
A wealth manager
Everyday life, organised
For leaders who relocate with their families
Senior leaders moving to Basel rarely lack resources. What they lack is time and a trusted person on the ground. I take the everyday questions off your desk, so your family settles in from day one.
Typical situations we help with
I find an English-speaking practice that accepts new patients and arrange the first appointment.
A clear overview of international and local options, visits arranged, the right questions prepared.
Introductions to parent networks, activities and language courses, and one person to call when something comes up.
Health insurance, municipality, tax office: I explain what it means and what needs to happen next.
Reliable cleaning, childcare and tradespeople, personally vetted and coordinated.
One message to me, and the right person from the network is on it.
Every family is different. Welcome to Basel shows exactly what yours needs.
For HR & Global Mobility
We support the families of your international hires from the first weeks onwards, alongside your relocation partner: one person in Basel for each family, at the same published prices.
01
Welcome to Basel, usually within three weeks. A recommended level of support that HR approves. Then six months of support, adjustable each quarter.
02
Start, end, level and a short quarterly note in words. No hourly reports, no personal details. An NDA on every engagement.
03
Fixed, published prices with no surcharges. A framework agreement, one order form per family and three invoices, payable within 30 days.
We work alongside your existing relocation and tax partners and can introduce further specialists where needed.
Why BFC
01
Every provider is personally known to me. Matched to your situation, never taken from a directory.
02
No call centre, no ticket system. One person who knows your family and its priorities.
03
Fluent in English, German and Hebrew; French and Spanish in conversation.
04
An NDA on every engagement. Contracts are signed directly between your family and the provider.
Names withheld by design. The network opens after our first conversation.
Services
It always starts with a free, no-obligation 20-minute call. Every family then begins with Welcome to Basel, and afterwards you choose the level of support that fits, month by month after a minimum of three months.
Where every engagement begins
with a private walk through your new city
Three steps: an arrival conversation (60 minutes) by video, or at your home if you prefer; a private walk through Basel with local insider tips, ending with a drink at a favourite local spot; and a meeting to go through your written Basel plan for the first twelve months, with a clear recommendation and up to three first introductions. It can also be booked on its own.
CHF 1'450 one-time
For every family, whichever level follows
Your trusted person in Basel, whenever something comes up.
One person who knows your family, not a portal or a hotline
Quick questions on WhatsApp, answered within one business day and never counted against your time
The right paediatrician, school, babysitter or tradesperson, chosen for your family
Access to 150+ personally vetted contacts across twelve categories
A personal Basel letter each month: what is coming up for your family
Includes up to 4 hours of hands-on work each month: research, calls, bookings
Recommended for most families
We take things off your plate, so your family has time for each other.
Everything in Essential
We organise it for you: appointments, providers and bookings, from start to finish
Priority response on WhatsApp, the same business day
Regular check-ins and ideas before you need to ask: school deadlines, holidays, what is coming up
Includes up to 8 hours of hands-on work each month
Discreet, fully tailored support for families with a lot to manage.
Everything in Signature
We take the lead on complex matters: school changes, household staff, healthcare
Urgent family matters also on Saturdays, 10 am to 12 noon, via WhatsApp
An annual family review: what changed, what needs attention, what comes next
Includes up to 15 hours of hands-on work each month
Annual engagement. One year of support, billed annually in advance. Save 10 % on the monthly fees.
Additional hours & projects. Should a month need more, additional time is available at CHF 180 per hour, only with your prior approval. Larger undertakings, such as a full home or school search, are offered separately as Premium Family Projects.
Every recommendation is based on what is right for your family, never on a fee. If a provider pays a referral fee, it never changes your price, and we disclose it on request.
Good questions
The discreet, relationship-based support a family office provides, scaled to what a family actually needs day to day. Curation, coordination, introductions; no asset management, no operational tasks. For tax, financial and legal matters, we introduce you to trusted specialists from our network.
A relocation agency moves you here. We are what comes next. Once your work permit is processed and your apartment is signed, the questions that decide whether your family thrives or simply copes are the ones we answer.
Every contract is signed directly between your family and the service provider. We introduce and coordinate; we never become a party to those agreements. This protects your family legally and keeps the relationship between you and the provider direct and clear.
Every provider is personally known to me. The standard is simple: would I send my own family there. Providers are chosen for reliability, communication, and their track record with international families specifically. The network is updated when a provider no longer meets that standard.
Every family begins with Welcome to Basel (CHF 1'450, one-time). After that, you choose Essential, Signature or Private Family Office, month to month after a minimum of three months, with 30 days' notice. If you prefer, an annual engagement is billed in advance and saves 10 % on the monthly fees. There are no hidden fees.
Then Essential or Signature may be exactly right: a single trusted point of contact for the things that matter as life continues, such as schools, a change of address or the next transition. We begin with Welcome to Basel and recommend the level that fits.
Discretion is the default. Every engagement is governed by an NDA. We do not publish testimonials with names. We do not share your information with the network without your explicit permission for each introduction.
First conversations are always free, private and without obligation. Tell us a little about your family, and we will suggest a time for your free 20‑minute call.
Write to us
